We hope that you are happy with your product. If not, you have a right to complain and return your product with 14 days after you have received it. You will get a refund for the product, ex. freight charges within 30 days after the return of the product.

Return Address:

Volver Studios Alnagata 11 0192 Oslo, Norway
T +47 990 382 82

How To Proceed With Returns

Make yourself familiar with Terms & Conditions for Returns below. 

1. Open the package carefully at the end of the tube. Remove the seal at the end of the tube. Do not use a knife across the surface of a roll, you may damage the rug.

2. Keep the plastic packaging. 

3. Roll out, test, inspect and try your carpet carefully without damaging it or making it dirty. 

4. If you find the product unsatisfactory, use the Complain Form and make your claim in written. You can also contact us directly. We do not accept returns without the written documentation. 

5. To pack the rug back, roll it firm, use a tape or a rope to hold the roll tight. Use the plastic tube to pack it. If you do not have the original packaging, we can send you the packaging free of charge or advice an alternative. 

6. As soon as we have received your complaint we will arrange a pick up in your area.

7. The refund ex. freight charges will be transferred to your account within 30 days after we get a written Complain Form and the product. You have also an option to exchange the product for a new one or get a voucher. 

8. We are always here to help you. Do not hesitate contacting us.